We were first introduced to Kathleen when our former realtor retired. We knew we wanted to move long distance but weren't sure when the best time would be. Over the two years we've known her, she has kept us up to date on the market in our neighbourhood and provided us with exactly the detail we needed to make our decision. When the time came, and it happened fast, Kathleen and Rhys both dedicated themselves to getting our house (and us) prepped and ready exceptionally fast. We went on a pre-planned vacation and they took care of everything. They even went as far as helping to corral our two cats and clean up kitty messes to make sure our empty house was up to par for showings. By the time we came back, we had an accepted offer and perfect closing dates. Kathleen and Rhys are professional, knowledgeable, and personable. If we hadn't moved to another province, we'd use them for any other real estate needs, every single time.
- Leah and Ivan
It has been a pleasure working with Kathleen and Rhys. I experienced selling a parent's home to be an overwhelming and daunting task and they were both professional and supportive through the entire process. To complicate my situation I live quite a distance from the home I was selling. They often offered to take care of small details like putting out garbage or recycling or letting house cleaners into the home when I wasn't available. This extra support made such a difference for me. When dealing with negotiations and paperwork Kathleen walked me through with great attention to detail. I would be happy to deal with Kathleen and Rhys again and wouldn't hesitate to recommend them to family and friends. Thank you again, Kathleen and Rhys!
We just bought our first home in Canada and can't thank Kathleen and Rhys enough for all their help with this life-changing decision. We knew very little about the real estate market in Canada and we were nervous after reading reports of the high-priced Vancouver housing market so we were looking for a realtor who would guide us through every step. Kathleen came highly recommended from a couple who found their dream home with her help. What I appreciated the most about Kathleen and Rhys is that they gave us the time and space to figure out what we wanted by showing us different townhomes within our price range - knowing what we didn't like helped us find a home that was perfectly suited for our needs. We were always given an honest opinion about every house and never felt rushed to make any decision. Kathleen and Rhys were always approachable and answered the silliest of questions with patience and understanding. They gently steered us away from risky choices and gave us great advice on more than one occasion including helping us consider the long view of what would add value for resale of our property. We managed to get a great deal on our purchase primarily because Kathleen is so experienced with the real estate market and is a source of all kinds of information! We really appreciate their sincere effort in helping us achieve our goal in purchasing our home below list price. We felt that Kathleen and Rhys represented our interests and that they were diligent and organized in finding us properties to look at that could be our home. When it came to finalizing the deal, we were so touched by the care that Kathleen took in going over every detail including the fine print so that we were protected. We are very grateful for their help and gladly recommend them as realtors who can be trusted to find you your dream home.
- Prema, Van & Jess
When we recently decided to sell our home we chose to engage with Rhys and Kathleen to help us through the process and it was a great decision on our part. They were both extremely professional with an excellent understanding of the current market. Kathleen was exceptional at helping us stage the house so it showed well. They were both fantastic at keeping us informed of all activities throughout the entire process. Due to their efforts our home sold within a week with multiple offers setting a new high for the neighbourhood. The process exceeded our expectations. We would not hesitate in recommending them to anyone looking to buy or sell a home.
- Terry and Rich
Thank you Kathleen and Rhys for being our realtor. We strongly recommend you and Bay Realty to anyone interested in listing their home. We interviewed several realtors and chose them because they took a personal interest in us and our property. Kathleen and Rhys did a comprehensive evaluation on our property, which also included the quality of the improvements, to determine the listing price. The price they recommended was right on. Kathleen also arranged for the property to be staged, which highlighted the properties best features for the showings. During the showing and sale process Kathleen and Rhys kept us fully informed and when the property sold, it was for a higher price than we anticipated. We could not ask for anything more.
- Murray and Pat