Client Stories

The reviews are in ...

The best way to learn about a REALTOR® is to hear what previous clients have to say! Over the years, we have had the opportunity to work with many wonderful people and have appreciated them putting their trust in us to help them buy or sell their home. We invest 100% of our time and energy to delivering first-class service and as a result, they have referred their family, friends, and colleagues to us for advice on buying or selling real estate. Their referrals are the best thank you we can receive. For reasons of confidentiality, we only provide our clients' first names.
Paul and Alison
Alison and I would like to express our heartfelt thanks for the excellent service they provided us with the sale of our White Rock property.  We have bought and sold several homes and have never had such a pleasurable experience. Kathleen and Rhys were never too busy and were always available to answer our questions. We were thankful that they constantly checked our home before and after showings, getting their early to turn lights on and always remembering to turn them off after the viewings. We appreciated their professional attitude, aggressive marketing approach, and dedication to selling our property. Their savvy expertise in staging our home and use of technology was also a great help. Throughout the various steps of selling, they were always strategic, communicative, thorough, efficient and effective
If you are looking for a realtor who represents all of the above, contact Kathleen or Rhys. We highly recommend them to anyone buying or selling in the White Rock area. Thank you for all your assistance. 

Peter and Lee 
We have used Kathleen for five separate real estate transactions in the last 10 years. When we have had to use agents in other parts of the province or in the United States, we have not found anyone who comes close to providing the level of service and professionalism that Kathleen does. Whether buying or selling, Kathleen’s work ethic is second to nobody… and she’s very enjoyable to work with! Working with Rhys this last time has been great, as they complement each other very well. Their knowledge of the market, neighbourhoods and developments makes for a very efficient property search as they can easily screen for suitable properties that tick all of our boxes. We would highly recommend Kathleen and Rhys to anyone looking to buy or sell real estate in the Lower Mainland

Rachael & Tommaso
Buying a home in this competitive market was a daunting process and Rhys and Kathleen made it possible. They went above and beyond delivering timely and personalized service. They worked as a coordinated team, combining their expertise in different areas, making sure we had all the information we needed to go into a multiple offer situation with confidence. It was a nail biter but we got it and it literally would not have been possible without Rhys and Kathleen pulling out all the stops at the last minute. We are looking forward to moving into our new home and will not hesitate to call on or recommend this team in the future!

Alex and Ryan
As first time home buyers, we were nervous about navigating Metro Vancouver’s hot housing market. However, working with Kathleen immediately calmed any nervousness we had. Kathleen went above and beyond being available to walk us through every step of the process and answer any questions we had, and her attention to detail and guidance assured us that we were making well-informed decisions. Kathleen’s knowledge of Surrey neighbourhoods and the market itself helped us find a first home that we love! We also had the pleasure of working with Rhys, and we can speak of his impressive negotiation skills during multiple-offer situations and knowledge of the market as being vital in helping us secure our home.
We recommend this real estate team in the highest terms.

Kate and Denny
Let's start with WOW...if you're looking for great service with exceptional representation look no further! Rhys Leonard and Kathleen Thomas are a dynamic team who take pride in their profession. Our experience had some interesting twists which they handled seamlessly! They went above and beyond, from start to finish, in the sale of our home! They answered any and all concerns or questions professionally and promptly and kept us up to date at all times! We couldn't be happier with the service that Kathleen and Rhys provided and highly recommend them! If you have any questions we would love to talk to you about them.
It has been a pleasure working with Kathleen and Rhys. I experienced selling a parent's home to be an overwhelming and daunting task and they were both professional and supportive through the entire process. To complicate my situation I live quite a distance from the home I was selling. They often offered to take care of small details like putting out garbage or recycling or letting house cleaners into the home when I wasn't available. This extra support made such a difference for me. When dealing with negotiations and paperwork Kathleen walked me through with great attention to detail. I would be happy to deal with Kathleen and Rhys again and wouldn't hesitate to recommend them to family and friends.

Murray and Pat
We strongly recommend you and Bay Realty to anyone interested in listing their home. We interviewed several realtors and chose them because they took a personal interest in us and our property. Kathleen and Rhys did a comprehensive evaluation on our property, which also included the quality of the improvements, to determine the listing price. The price they recommended was right on. Kathleen also arranged for the property to be staged, which highlighted the properties best features for the showings. During the showing and sale process Kathleen and Rhys kept us fully informed and when the property sold, it was for a higher price than we anticipated. We could not ask for anything more.

I tend to be a DIY type of person, but working with Rhys (and knowing quite a few others who have also used him to buy & sell), I realized there are just so many nuances to real estate that can only be learned through years of experience. I'd prefer to use someone who absolutely knows every inch of the local market and all the levers and pullies within. Otherwise, you're either paying too much or selling for too little. And while it does come down to money, it's also a real pleasure dealing with both Rhys & Kathleen. They make the experience enjoyable and exciting when it could otherwise cause a lot of anxiety. Highly recommend.
Charles and Karen
Rhys has been our realtor now for over 10 years, and has helped us with 3 purchases and 3 sales. We could not possibly recommend him more highly!
He is one tough negotiator, and he is also extremely knowledgeable and hardworking. We trust him completely; if he says a property is worth investing in, we listen. He also will tell us when he DOESN'T think a property is a good investment. He is definitely looking to help us make the best possible decision and not just to make a quick sale. His other talents are matched with a quick wit and a sarcastic sense of humour, which makes looking at properties with him a very entertaining outing!
On our last real estate venture, we also had the pleasure of working with Kathleen, who has all the excellent qualities Rhys has, and even better advice re staging a property (sorry Rhys!)
We can personally guarantee that you will never regret choosing this team to be your realtor.
I would highly recommend Rhys and Kathleen for all your real estate needs. We recently bought a new home and it could not have gone smoother thanks to Rhys and Kathleen's knowledge of the industry, attention to detail, negotiation skills, and availability when we had questions/concerns, etc. both were lovely to deal with and helped us quickly secure a new home in a fast paced market!

Blair and Rosie
We were first time homeowners who had lived in our condo for almost 12 years. We were referred to Kathleen and the Bay Realty team by a family friend. The moment we met Kathleen we felt her warmth and confidence and were completely at ease. We had taken a lot of time to prepare our condo but were uncertain of the selling process and how to move forward with the next steps. Kathleen made everything so incredibly easy for us. She explained the entire process clearly, was very hands on in helping us with staging, had the most incredible photos taken to highlight and showcase our home, and provided us with in depth comparisons and details of the market in our area. Kathleen, Rhys, and her team were completely accessible, available to answer any question or concern we had without delay. From the time of listing we had many showing immediately and our condo sold in mere days for an incredible price. We cannot say enough to recommend Kathleen, Rhys, and her team to anyone who is looking to sell their home.

Prema, Van and Jess
We just bought our first home in Canada and can’t thank Kathleen and Rhys enough for all their help with this life-changing decision. We knew very little about the real estate market in Canada and we were nervous after reading reports of the high-priced Vancouver housing market so we were looking for a realtor who would guide us through every step. Kathleen came highly recommended from a couple who found their dream home with her help. What I appreciated the most about Kathleen and Rhys is that they gave us the time and space to figure out what we wanted by showing us different townhomes within our price range – knowing what we didn’t like helped us find a home that was perfectly suited for our needs. We were always given an honest opinion about every house and never felt rushed to make any decision. Kathleen and Rhys were always approachable and answered the silliest of questions with patience and understanding. They gently steered us away from risky choices and gave us great advice on more than one occasion including helping us consider the long view of what would add value for resale of our property. We managed to get a great deal on our purchase primarily because Kathleen is so experienced with the real estate market and is a source of all kinds of information! We really appreciate their sincere effort in helping us achieve our goal in purchasing our home below list price. We felt that Kathleen and Rhys represented our interests and that they were diligent and organized in finding us properties to look at that could be our home. When it came to finalizing the deal, we were so touched by the care that Kathleen took in going over every detail including the fine print so that we were protected. We are very grateful for their help and gladly recommend them as realtors who can be trusted to find you your dream home.

Adam and Alex 
We were very happy with the level and quality of service that Rhys and Kathleen provided. They were great about responding to our many inquiries in a very timely manner. They provided us with all the information we needed about comparable, along with their analyses of market conditions. Rhys did a good job negotiating our property purchase, which we got for a fair and reasonable price, and Kathleen did an excellent job staging our condo for sale. 

Jim and Diana 
The words to describe Kathleen and Rhys are professional yet personable, hardworking and driven and very patient, very attentive to the needs (and moods!) of their clients, knowledgeable, and attentive to details.

Deb and Dan
We had Kathleen and Rhys list our home in early 2017 . We were impressed with their knowledge of the market and practical approach in preparing our home to list. They were readily available to answer questions and keep us updated. Our closing was complicated by a few issues but Kathleen handled these in a professional manner through to completion. We were thankful to have experienced realtors on our side.
We have no hesitation in recommending them to anyone !

Sue and Dale
When it came time for us to downsize , Kathleen and Rhys were exceptionally helpful to us in selling and finding our new home. Their experience and knowledgeable insights were of great benefit from start to finish. They made what can be a stressful and difficult experience easy and enjoyable. We highly recommend them to anyone looking to sell or buy.

Leah and Ivan 
We were first introduced to Kathleen when our former realtor retired. We knew we wanted to move long distance but weren’t sure when the best time would be. Over the two years we’ve known her, she has kept us up to date on the market in our neighbourhood and provided us with exactly the detail we needed to make our decision. When the time came, and it happened fast, Kathleen and Rhys both dedicated themselves to getting our house (and us) prepped and ready exceptionally fast. We went on a pre-planned vacation and they took care of everything. They even went as far as helping to corral our two cats and clean up kitty messes to make sure our empty house was up to par for showings. By the time we came back, we had an accepted offer and perfect closing dates. Kathleen and Rhys are professional, knowledgeable, and personable. If we hadn’t moved to another province, we’d use them for any other real estate needs, every single time.

John J. 
I am grateful to have met Kathleen Thomas in my search for a condominium. She has a vivacious nature and a definite love for what she does. She was extremely knowledgeable and professional combined with a genuinely friendly personality. Having engaged her as my agent there were no regrets and I would highly recommend her. Thank you again, Kathleen, and if there is any need in the future, I will be calling on you.

Mike and Tracy 
In today's real estate market, people need someone they can trust and someone that is going to work hard to represent their interests. Rhys and Kathleen are those people and they are simply excellent. We interviewed multiple realtors when we decided to sell our home and move from our town house to a detached home. From the moment they met with us, they had a plan to help us succeed in the sale and they worked with us to secure a new house in a key neighbourhood where we can raise our family. They always made themselves available to answer questions (and there were a lot!) They clearly communicate and provided real insight and sound recommendations when it came time to make decisions regarding offers (on both the sell and the buy). Their experience and efforts made the sale of our house easy...especially as we juggled the demands of work and two small children. Most importantly for us, this team brings experience and strong ethics to the table. 

They are definitely people you can trust to help you make such a significant life decision. We took comfort relying on their experience and advice to help guide us throughout the process. They work hard for their clients. We'd highly recommend them to anyone looking to enter into the fray of the real estate market. We're certainly happy we chose them and will, without a doubt, use them again in the future.

Terry and Rich 
When we recently decided to sell our home we chose to engage with Rhys and Kathleen to help us through the process and it was a great decision on our part. They were both extremely professional with an excellent understanding of the current market. Kathleen was exceptional at helping us stage the house so it showed well. They were both fantastic at keeping us informed of all activities throughout the entire process. Due to their efforts our home sold within a week with multiple offers setting a new high for the neighbourhood. The process exceeded our expectations. We would not hesitate in recommending them to anyone looking to buy or sell a home.

When I began looking into the sale of my house  I conducted a couple of interviews and was instantly impressed with the presentation that Kathleen and Rhys gave me. They were prompt, very professional, and sensitive to my situation.  I am very pleased with their performance  and the overall experience  I had with them and would recommend them to anybody who is considering selling their home.

They both kept me well informed every step of the way and they did follow ups to make sure nothing slipped through the cracks. I appreciated their team work , they both brought their  individual experiences and ideas and they always had good informed  answers to my questions many times even before I asked,  which made me feel  well taken care of.  I was in good hands.

Get In Touch

Kathleen Thomas & Rhys Leonard

Mobile: 604-783-5575

Phone: 778-773-0146


Office Info

Bay Realty Ltd

101 13585 16th  Surrey,  BC  V4A 1P6 

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